Big Sandy Superstore
IT SUPPORT TECHNICIAN I
Full Time • ASHLAND RESOURCE CENTER, ASHLAND, KY
We have a great benefits package consisting of:
- Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
- Dental Insurance - Affordable dental insurance with NO waiting period.
- Vision Insurance - Quality vision coverage for very little cost.
- Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
- 401K Plan - All administrative fees are paid by the company.
- Employee Discount - Generous employee discount on ALL merchandise.
IT SUPPORT TECHNICIAN I
PURPOSE AND MISSION
The IT Support Technician I is the first point of contact for technology support across Big Sandy. The Technician answers incoming calls and tickets, resolves common issues at first contact, and clearly documents and routes what needs deeper support to Tier 2 or the systems team. This is an entry-level, ticket-driven role and the foundation of the service desk. Success is measured by responsive first contact, clean ticket documentation, and issues that reach the right person quickly.
PROVIDE USER & ACCOUNT SUPPORT
• Support Google Workspace accounts, passwords, MFA and passkey enrollment, and routine access requests.
• Set up, image, and hand off workstations, peripherals, and mobile devices to the standard secure baseline.
ON-SITE & STORE SUPPORT
• Provide hands-on support at a Big Sandy office and, when needed, on-site at store locations.
• Assist Tier 2 and field staff on rollouts and installs as directed.
DOCUMENTATION & KNOWLEDGE BASE
• Keep ticket notes, asset records, and how-to documentation accurate and current, while Contributing common fixes to the team for
knowledge based speed to future resolution.
SECURITY HYGIENE
• Follow security procedures on every ticket: verify identity before account changes, enforce MFA, and never expose credentials or
customer data, as you ensure escalation of any suspicious phishing or security events as they occur.
QUALIFICATIONS
Minimum education requirements would be a High School Diploma or GED equivilent. Preferred Information technology or a related field or equivalent interest and aptitude, as a formal degree is not required.
• CompTIA A+ or a Google Workspace / IT support certification.
• Coursework toward an IT-related credential.
• 0 to 1 years in a help desk, customer support, or technical support setting, with strong aptitude and a willingness to learn.
• Clear, patient communication with non-technical users, in person and on the phone.
• Dependable, organized, and comfortable documenting work accurately.
LOCATION
customer data, as you ensure escalation of any suspicious phishing or security events as they occur.
QUALIFICATIONS
Minimum education requirements would be a High School Diploma or GED equivilent. Preferred Information technology or a related field or equivalent interest and aptitude, as a formal degree is not required.
• CompTIA A+ or a Google Workspace / IT support certification.
• Coursework toward an IT-related credential.
• 0 to 1 years in a help desk, customer support, or technical support setting, with strong aptitude and a willingness to learn.
• Clear, patient communication with non-technical users, in person and on the phone.
• Dependable, organized, and comfortable documenting work accurately.
LOCATION
This job is an "in-house" office position at our Resource Center in Downtown Ashland, KY.
Compensation: $15.00 - $18.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
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Opportunity for Growth
If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)
Gain Skills You Can Use for the Rest of Your Life
71% of hiring managers say retail provides its employees with foundation skills and experiences that are transferable to other industries. (Source: nrffoundation.org)
Job Security
The Bureau of Labor Statistics indicates that the number of retail sales jobs is expected to grow by 17 percent between 2010 and 2020, which is in keeping with the average rate of growth for all other industries. That means job opportunities should continue to be plentiful. (Source: chron.com)